- Shipping Delays
To our customers and friends:
I hope this message finds you well. As we continue to work through this new world, our biggest concern remains your health and safety, and that of our dedicated staff. Rest assured that, through the magic of telecommuting and the service commitment of our essential warehouse staff, all of us at National Collector’s Mint remain at your service throughout this difficult time.
Our friendly Customer Service representatives are still answering calls from the safety of their homes. They are standing by at 1‑800‑452-4381 Monday–Friday from 9:00 a.m. to 6:00 p.m. ET to help you with any questions or concerns you may have. If lines are busy, please leave a message and we will return your call. Or, you may also find us online at NCMint.com for your convenience. If you are awaiting delivery of an order, keep in mind that during this crisis, UPS, Fedex, and the USPS are experiencing unprecedented delays. We appreciate your patience under these circumstances.
We also understand that you may not be able to leave your home to make a merchandise return during this time. Please know that we are extending our normal best-in-the-business 60-day return period to a full 90 days for all orders you receive between March 1, 2020 and April 30, 2020. We want you to stay home and stay safe.
At National Collector’s Mint, we deeply appreciate your patience during these difficult times. Now, more than ever, we appreciate your continued patronage and loyalty.
I hope that you and your loved ones are safe and healthy, and enjoying your collections.